Help us help You

Here is a list of questions that are commonly asked in the process of troubleshooting Blackboard issues.  When you call for help, you should be prepared to answer some questions about your computer. 

Common Troubleshooting Questions: 

1.  What Operating System are you running? (Ex: Windows 2000, Mac OS X) 

2.  What browser are you using? (Ex: Internet Explorer, Netscape)

3.  Who is your Internet Service Provider? (Ex: Cox Cable, BellSouth)

4.  What is the exact error message that you are receiving?

5.  When did the problem begin?