Information Services Request

Information Systems has implemented a new work order system called “Track-It”.  Track-It system replaces all forms of requesting support to include telephone calls and sending e-mails to datarequest@nsula.edu and helpdesk@nsula.edu.

Please review the information at the Supplemental Information for Work Order Submission shown below for exceptions and special cases with regard to submitting work orders.

• Login -- login to the Track-It system
• Track-It Tutorial -- a PDF tutorial on how to use the Track-It system
• Supplemental Information for Work Order Submission

The implementation date for Track-It is June 26, 2006 with the exception of data requests. Data requests may be submitted beginning now but the use of Track-It for submitting data requests will not be mandatory until July 17, 2006. Beginning July 17, 2006 data requests submitted by e-mail will result in an auto reply advising the submitter that they must submit data requests using Track-It.