Work Control Center (WCC)

Monday – Friday
7:30AM – 4:30PM
357-4519
Note: For after hour emergencies call: 357-5886

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SEE PHYSICAL PLANT POLICIES BELOW

**Note: Under no circumstances should any work be undertaken by personnel other than employees of the Physical Plant or Contractors supervised by the Physical Plant, unless otherwise instructed**

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The Physical Plant Work Control Center (WCC) staff are here to ensure that all university faculty, staff, and students are comfortable in their environment. Work Control staff issue work orders and coordinate maintenance personnel to meet the university's maintenance needs. An average of 500-maintenance request are processed monthly.
 

A. EMERGENCY REQUEST

B. WORK ORDER MAINTENANCE REQUEST

C. CAMPUS PROJECT REQUEST

D. HOW WE PRIORITIZE WORK REQUEST

E. LOCKSMITH SERVICES (HOUSING)

F. CAMPUS DIGGING POLICY

G. REQUEST AND ESTIMATING PROJECT COST

H. SPACE CHANGES AND UTILIZATION

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A. EMERGENCY WORK REQUEST:

The following request are considered emergencies and may be called in at 4519: HEAT AND A/C OUTAGES, POWER FAILURES, STOPPED UP TOILETS, LEAKING SHOWERS/SINKS, CRITICAL HEALTH AND SAFETY ISSUES.

B. WORK ORDER MAINTENANCE REQUEST:

All request for maintenance may be submitted on the Physical Plant "Work Order Request" Form and routed for approvial or through the Physical Plant Web Site. To check on the status of your work order call Work Control at 4519.

C. CAMPUS PROJECT REQUEST:

Request for campus projects to modify campus buildings must be submitted on the "Work Order Request" Form and routed for approvial. Most project request require the approvial of the Facility Manangement Council. (FMC) Changes in space utilization will be evaluated and approved by the FMC.

D. HOW WE PRIORITIZE WORK REQUESTS:

PRIORITY 1: Addresses those request that involve systems failures or for the health, welfare, and safety of the university community.

PRIORITY 2: Urgent maintenance needs that does not impede safety, but one that impaired the operation of classes or other university operations.

PRIORITY 3: All other routine maintenance work or departmentally-funded request.

E. LOCKSMITH SERVICES:

Servcies needed to replace, repair, or rekey locks should be processed through the Locksmith Office at 5300.

F. CAMPUS DIGGING POLICY:

All request which require digging on any of the three NSU's campusus requires the completion of a utility "Locate" prior to proceeding. Should there be any questions related this issue, please contact Work Control. This process is required to aviod damage to underground campus infrastructure.

G. REQUEST FOR PROJECT ESTIMATES:

Any department requesting to alter space in which they utilize must submit a request on the "Work Order Request" form and route to the Physical Plant. The request should include a budget number unless otherwise approved by the Facility Management Council. The Physical Plant will estimate the project cost and determine the effect on air flow, fire code compliance, etc. before approving a new campus project.

H. SPACE CHANGES AND UTILIZATION

The change of space must be approved by the Facility Managment Council prior to making changes to any facility. Prior to the change the Physical Plant must address issues that effect the change in space and report all changes to the state on a bi-annual basis. Checking air flow and Fire code issuse are just a few that have to be addressed before making such changes.