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Student Helpdesk

From setting up your email to securing your devices, the Helpdesk ensures you’re never left figuring things out alone.

Whether you’re attending classes on campus or logging in from home, the Student Helpdesk is here to support your academic journey with reliable, easy-to-access technology assistance. Our mission is to keep you connected, informed, and empowered to succeed—because when technology works, you can focus on what matters most: your education, your goals, and your future.

Student Accounts

Account Username

The username format is derived from the following convention:

  • first initial + up to 13 characters of last name + last 6 digits of Campus Wide ID (CWID
  • Example: jdoe456789

 

Find Your CWID

 

Recover your Username

Account Password

Initial Password: DemonsMMDDYY (example: Demons120184)

 

After first login, change your password and set your recovery options through Password Management to easily reset passwords in the future.

 

Password Complexity Requirements:

  1. Minimum 12-character length
  2. Mix of uppercase and lowercase letters, numbers, and special characters (e.g. !, #, $, %)
  3. Password must be changed every 150 days
  4. Password cannot contain student name and/or date of birth
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Academic Records

 

Need help with academic records in myNSU?

 

Reach out to the Registrar’s Office:

 

📞 318-357-6171

📧 registrar@nsula.edu

Students on lawn studying

Microsoft 365 (Applications/Email)

Microsoft 365 Applications

 

Microsoft 365 Email
  • Web versions of Microsoft 365 applications
  • Access from Apple iOS and Google Android devices
  • Download the free Outlook app (App Store | Google Play)
  • Call 318-357-6696 or email sos@nsula.edu

 

Connecting to Wi-Fi

You’ll need:
  • A device with WPA2 Enterprise Wi-Fi capability
  • An active myNSU account
Buildings with Wi-Fi:

Alost, Alumni, Bienvenu, FACS, Field House, Fine Arts, Fournet, HHP, Infirmary, Kyser, Morrison, New Fine Arts, Prather Coliseum, Roy, Russell, Student Union, TEC, Varnado, Watson, Williamson, WRAC

Outdoor Hotspots
  • Front of Russell
  • Fine Arts Courtyard
  • Between Fournet, Kyser & Williamson
  • Between FACS, Fournet & Morrison
  • Front of Field House
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Moodle: Online Learning Made Simple

Moodle is NSU’s official learning platform for online classes. Note: NSU does not support the Moodle mobile app. Please use a web browser or the Open LMS app.

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Multi-Factor Authentication (MFA)

Add an extra layer of security to your myNSU account.

Setup MFA

To set up multi-factor authentication on your myNSU account you will need at least one of the following:

  • A mobile device running Apple iOS or Google Android
  • A mobile phone that can receive text messages
  • A mobile or landline phone that can receive voice calls
NSU students walk on sidewalk to class

Respondus LockDown Browser

 

LockDown Browser helps protect the integrity of online exams in Moodle.

NSU students sit in classroom

Online Threats and Safety

Stay alert to phishing, ransomware, spyware, viruses, and pop-ups. If you think your device has been compromised:

📞 Call the Helpdesk at 318-357-6696.

🛡 Free Protection Tools:

Phishing

Phishing is a deceptive technique utilized by criminals to distribute fraudulent emails that impersonate legitimate student organizations, university employees and/or departments, or even familiar contacts. These malicious individuals commonly use ordinary-seeming messages, such as account verification or password resets prompts, with the intention of gaining access to the users account and personal information.

How to recognize phishing attempts:

  • Phishing emails or messages frequently employ urgency or threats.
  • The senders email address and organization domain will differ.
  • Verify links by hovering over them to reveal the destination without clicking.
  • Grammar and spelling mistakes are prolific in phishing emails.
  • Phishing emails typically use generic greetings rather than personalized ones.
Pop-up Windows

Pop-up Windows are unwanted windows that unexpectedly appear while browsing the internet and can contain malicious or deceptive content. The primary aim is to deceive users into clicking, leading to the installation of viruses, involvement in phishing scams, or other malicious activities.

Ransomware

Ransomware is a type of malicious software (malware) aimed at denying access to a computer system or network until a ransom is paid. The software is disseminated through phishing emails, malicious attachments, or compromised website.

Spyware

Spyware usually exist in two variants: malicious software and tracking software. Malicious software can significantly degrade the computers performance and functionality whereas tracking software has the capability of logging a user’s keystrokes to transmit personal information to external parties via the internet.

Viruses

Viruses are a form of malicious software capable of infecting not only your computer but also any additional computers connected to the network or internet. Its impact can be severe, causing significant damage to files and computer hardware.

NSU students walk through the Student Union

System Requirements

 

Microsoft Windows:

  • OS: 11+, RAM: 8GB+, HD: 4GB+ free
  • Browsers: Mozilla Firefox 140+, Google Chrome 140+
  • High-Speed Internet connection
  • Webcam, Microphone, Word Processor, Adobe Reader.

Apple macOS:

  • OS: Sonoma 14+, RAM: 8GB+, HD: 4GB+ free
  • Same browser and communication requirements as Microsoft Windows

Note: Chromebooks are not recommended for coursework

NSU professor helps student complete work in computer lab

Web Printing

 

Print from your own laptop or device—no drivers needed!

Supported file types: Word, Excel, PowerPoint, PDF, XPS

Must be present in the lab to release prints.

NSU student poses for photo on his way to class

Contact Us

NSU students smile for photo in the library

Student Help Desk

113 Watson Memorial Library
Northwestern State University
Natchitoches, LA 71497

318-357-6696
sos@nsula.edu

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Hours of Operation

Fall/Spring:
Mon–Thurs: 8AM–11:30PM
Fri: 8AM–1:30PM
Sun: 2PM–11:30PM

Summer/Intercession:
Mon–Thurs: 8AM–4:30PM
Fri: 8AM–11:30AM

Northwestern State University of Louisiana
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