Search Anything

Student Helpdesk

From setting up your email to securing your devices, the Helpdesk ensures you’re never left figuring things out alone.

Whether you’re attending classes on campus or logging in from home, the Student Helpdesk is here to support your academic journey with reliable, easy-to-access technology assistance. Our mission is to keep you connected, informed, and empowered to succeed—because when technology works, you can focus on what matters most: your education, your goals, and your future.

Academic Records

 

Need help with academic records in myNSU?

 

Reach out to the Registrar’s Office:

 

📞 318-357-6171

📧 registrar@nsula.edu

Students on lawn studying

Microsoft 365 (Applications/Email)

Microsoft 365 Applications
  • Web versions of Word, Excel, PowerPoint & OneNote
  • Access from iOS, Android, and Windows devices
  • Full versions of Microsoft 365 applications
  • Available only on Microsoft Windows and Apple macOS computers
  • Download Microsoft 365 setup guides
  • Call 318-357-6696 or email sos@nsula.edu

 

Microsoft 365 Email
  • Web versions of Microsoft 365 applications
  • Access from Apple iOS and Google Android devices
  • Download the free Outlook app (App Store | Google Play)
  • Call 318-357-6696 or email sos@nsula.edu

 

Connecting to Wi-Fi

You’ll need:
  • A device with WPA2 Enterprise Wi-Fi capability
  • An active myNSU account
Buildings with Wi-Fi:

Alost, Alumni, Bienvenu, FACS, Field House, Fine Arts, Fournet, HHP, Infirmary, Kyser, Morrison, New Fine Arts, Prather Coliseum, Roy, Russell, Student Union, TEC, Varnado, Watson, Williamson, WRAC

Outdoor Hotspots
  • Front of Russell
  • Fine Arts Courtyard
  • Between Fournet, Kyser & Williamson
  • Between FACS, Fournet & Morrison
  • Front of Field House
NSU student volunteer poses outside of Iberville Dining Hall

Moodle: Online Learning Made Simple

Moodle is NSU’s official learning platform for online classes. Note: NSU does not support the Moodle mobile app. Please use a web browser or the Open LMS app.

A group of NSU students pose for a photo outside a residential community

Multi-Factor Authentication (MFA)

Add an extra layer of security to your myNSU account.

Setup MFA

To set up multi-factor authentication on your myNSU account you will need at least one of the following:

  • A mobile device running Apple iOS or Google Android
  • A mobile phone that can receive text messages
  • A mobile or landline phone that can receive voice calls
NSU students walk on sidewalk to class

Respondus LockDown Browser

 

LockDown Browser helps protect the integrity of online exams in Moodle.

NSU students sit in classroom

Online Threats and Safety

 

Stay alert to phishing, ransomware, spyware, viruses, and pop-ups. If you think your device has been compromised:

 

📞 Call the Helpdesk at 318-357-6696.

 

🛡 Free Protection Tools:

NSU students walk through the Student Union

System Requirements

 

Windows:

  • OS: 11+, RAM: 8GB+, HD: 4GB+ free
  • Browsers: Firefox 115+, Chrome 115+
  • Webcam, Microphone, Word Processor, Adobe Reader Download

Mac:

  • OS: Monterey 12+, RAM: 8GB+, HD: 4GB+ free
  • Same browser and communication tool requirements as Windows

Note: Chromebooks are not recommended for coursework.

NSU professor helps student complete work in computer lab

Web Printing

 

Print from your own laptop or device—no drivers needed!

Supported file types: Word, Excel, PowerPoint, PDF, XPS

Must be present in the lab to release prints.

NSU student poses for photo on his way to class

Student Accounts

Single Sign-On (SSO) Format

The username format is derived from the following convention:

  • first initial + up to 13 characters of last name + last 6 digits of Campus Wide ID (CWID
  • Example: jdoe456789

 

Find Your CWID

 

Recover your Username

Initial Password

DemonsMMDDYY (example: Demons120184)

 

After first login, set your recovery options through Password Management to easily reset passwords in the future.

NSU alumna smiles for a photo at commencement ceremony

Contact Us

NSU students smile for photo in the library

Student Help Desk

113 Watson Memorial Library
Northwestern State University
Natchitoches, LA 71497

318-357-6696
sos@nsula.edu

A group of NSU students pose for a photo on campus

Hours of Operation

Fall/Spring:
Mon–Thurs: 8AM–11:30PM
Fri: 8AM–1:30PM
Sun: 2PM–11:30PM

Summer/Intercession:
Mon–Thurs: 8AM–4:30PM
Fri: 8AM–11:30AM

Northwestern State University of Louisiana
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.