From setting up your email to securing your devices, the Helpdesk ensures you’re never left figuring things out alone.
Whether you’re attending classes on campus or logging in from home, the Student Helpdesk is here to support your academic journey with reliable, easy-to-access technology assistance. Our mission is to keep you connected, informed, and empowered to succeed—because when technology works, you can focus on what matters most: your education, your goals, and your future.
Academic Records
Need help with academic records in myNSU?
Reach out to the Registrar’s Office:
Quick-Start Guides and FAQs
Microsoft 365 (Applications/Email)
- Web versions of Word, Excel, PowerPoint & OneNote
- Access from iOS, Android, and Windows devices
- Full versions of Microsoft 365 applications
- Available only on Microsoft Windows and Apple macOS computers
- Download Microsoft 365 setup guides
- Call 318-357-6696 or email sos@nsula.edu
- Web versions of Microsoft 365 applications
- Access from Apple iOS and Google Android devices
- Download the free Outlook app (App Store | Google Play)
- Call 318-357-6696 or email sos@nsula.edu
Connecting to Wi-Fi
Alost, Alumni, Bienvenu, FACS, Field House, Fine Arts, Fournet, HHP, Infirmary, Kyser, Morrison, New Fine Arts, Prather Coliseum, Roy, Russell, Student Union, TEC, Varnado, Watson, Williamson, WRAC
Moodle: Online Learning Made Simple
Moodle is NSU’s official learning platform for online classes. Note: NSU does not support the Moodle mobile app. Please use a web browser or the Open LMS app.
Multi-Factor Authentication (MFA)
Add an extra layer of security to your myNSU account.
To set up multi-factor authentication on your myNSU account you will need at least one of the following:
- A mobile device running Apple iOS or Google Android
- A mobile phone that can receive text messages
- A mobile or landline phone that can receive voice calls
Respondus LockDown Browser
LockDown Browser helps protect the integrity of online exams in Moodle.
Online Threats and Safety
Stay alert to phishing, ransomware, spyware, viruses, and pop-ups. If you think your device has been compromised:
📞 Call the Helpdesk at 318-357-6696.
🛡 Free Protection Tools:
System Requirements
Windows:
- OS: 11+, RAM: 8GB+, HD: 4GB+ free
- Browsers: Firefox 115+, Chrome 115+
- Webcam, Microphone, Word Processor, Adobe Reader Download
Mac:
- OS: Monterey 12+, RAM: 8GB+, HD: 4GB+ free
- Same browser and communication tool requirements as Windows
Note: Chromebooks are not recommended for coursework.
Web Printing
Print from your own laptop or device—no drivers needed!
Supported file types: Word, Excel, PowerPoint, PDF, XPS
Must be present in the lab to release prints.
Student Accounts
The username format is derived from the following convention:
- first initial + up to 13 characters of last name + last 6 digits of Campus Wide ID (CWID
- Example: jdoe456789
Contact Us
Student Help Desk
113 Watson Memorial Library
Northwestern State University
Natchitoches, LA 71497
318-357-6696
sos@nsula.edu
Hours of Operation
Fall/Spring:
Mon–Thurs: 8AM–11:30PM
Fri: 8AM–1:30PM
Sun: 2PM–11:30PM
Summer/Intercession:
Mon–Thurs: 8AM–4:30PM
Fri: 8AM–11:30AM