The student complaint process allows students to formally address concerns related to university policies, procedures, or the actions of faculty, staff, or other students. This process ensures every concern is documented, reviewed, and resolved in a fair and timely manner.
How to File a Student Complaint
Complete the Student Complaint Form
Access the form online through the NSU website.
Provide detailed information about your concern, including dates, individuals involved, and relevant documentation.
Submit Your Complaint
Submit the form electronically or in person to the designated NSU office.
Review & Resolution
Your complaint will be reviewed by the appropriate department or administrator.
You will receive follow-up communication regarding the next steps and resolution timeline.
Student Appeals
Student Appeals are not considered complaints. However, Northwestern seeks to allow students to appeal University policy and decisions when the student believes the University failed to follow policy. Students may seek assistance at any time from the Dean of Students.
Committees review all student appeals at the last level of the appeal. However, in some cases, appeals may originate and be resolved with individual employees.
The Dean of Students realizes that in certain situations, it is inappropriate for students to meet with the person against whom they wish to lodge a complaint. In such cases, the Dean’s Office may act as a liaison or assist the student in meeting with the person or that person’s supervisor. Complaints may be formal (written grievances) or informal. Whatever the circumstances, the Dean of Students will assist students in filing complaints. NSU strives to maintain the parties’ confidentiality in the grievance process. However, in cases of sexual misconduct, the institution will comply with the Department of Education guidelines and investigate reported incidences.
