Student Complaints and Grievances

· · Student Complaints and Grievances
Student Complaints and Grievances 2020-09-17T08:57:20+00:00

Northwestern State University recognizes a student’s need to express grievances during the college experience. The Dean of Students Office functions to assist students in lodging and resolving such complaints.

Students may contact the Dean of Students Office to file a written complaint and/or for assistance in filing complaints.

Northwestern State University students who wish to lodge a written complaint about an employee of the institution (faculty or staff), another student, policies and procedures, harassment, bullying, sexual harassment, equal access, or other complaints, should contact the Dean of Students at deanofstudents@nsula.edu.

Ordinarily, complaints against students or student organizations follow Article V of the Student Code of Conduct, and complaints against employees of the University or its agents follow the Student Grievance Procedure found in Appendix I in the Student Code of Conduct. Students should seek clarification from the Dean of Students Office when filing a complaint.

The Dean of Students realizes that in certain situations, it is inappropriate for students to meet with the person against whom they wish to lodge a complaint. In such cases, the Dean’s Office may act as a liaison or assist the student in meeting with the person or that person’s supervisor. Complaints may be formal (written grievances) or informal. Whatever the circumstances, the Dean of Students will assist students in the process of filing complaints. NSU strives to maintain the confidentiality of the parties involved in the grievance process. However, in cases of sexual misconduct, the institution will comply with the Department of Education guidelines and investigate reported incidences.