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Facilities & Plant Operations

Reliable. Responsive. Essential. We keep NSU running—behind every light switch, temperature setting, and fresh-cut lawn is a team who puts you first.

We are proud to serve the Northwestern State University community by maintaining the buildings, infrastructure, and grounds that support campus life. Whether you’re reporting a maintenance issue, planning a construction project, or looking for facility resources, our team is here to provide reliable service, responsive support, and practical solutions that keep NSU operating at its best.

Facilities & Plant Operations is committed to maintaining, enhancing, and protecting Northwestern State University’s physical environment by providing reliable, responsive, and professional facilities services. Our team is responsible for the operation, maintenance, repair, renovation, and stewardship of the University’s buildings, infrastructure, utilities, and grounds, ensuring they remain safe, functional, efficient, and welcoming for students, faculty, staff, and visitors.

Whether you need to report a maintenance issue, request facility-related services, coordinate a campus move, obtain building or key access, or begin planning a renovation or construction project, our staff is here to guide you through every step of the process. We strive to deliver timely, high-quality service while supporting the University’s mission and enhancing the campus experience for everyone.

As stewards of one of the University’s most valuable assets—its physical infrastructure—we are committed to preserving and improving our facilities through preventive maintenance, strategic planning, responsible resource management, and continuous improvement. Our focus is not only on maintaining today’s campus but also on preparing it to meet the evolving needs of future generations of students, faculty, staff, and visitors.

At Facilities & Plant Operations, we believe that exceptional facilities contribute directly to academic success, student engagement, research, and community partnerships. Every project we undertake, every repair we complete, and every service we provide is guided by our commitment to safety, integrity, accountability, and customer service.

Facilities & Plant Operations

Our Mission

To provide exceptional facilities services that create safe, reliable, efficient, and welcoming environments where the Northwestern State University community can learn, work, live, and thrive.

General Maintenance and Service Requests

Use the Work Order Request Form to request routine maintenance, repairs, equipment installations, and other general facility-related services. Providing detailed information, including the building, room number, and a clear description of the request, helps our team respond efficiently and complete your request in a timely manner.

 

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Public Works Requests

Public Works manages construction, renovation, and infrastructure improvement projects in accordance with Louisiana Public Bid and Public Works laws. Facilities & Plant Operations oversees project administration, contractor coordination, contract management, and project documentation.

 

Public Works Website

 

Contact Information

Public Works Administration

Ashley Smith
Contracts & Data Administrator
Facilities & Plant Operations
Northwestern State University

 

publicworks@nsula.edu
(318) 357-5716

Locksmith Services

Submit requests for keys, locks, building access changes, and other locksmith services through the Work Order Request Form. Additional documentation or approval may be required depending on the request.

 

Key, Building, and Parking Access Form

Digging on Campus

To protect the University’s underground infrastructure and ensure the safety of students, employees, contractors, and visitors, Facilities & Plant Operations must be contacted before any digging, excavation, trenching, boring, staking, drilling, or other ground-penetrating work is performed on University property. This requirement applies to all departments, contractors, utility providers, and outside organizations working on campus, regardless of the size or scope of the project.

 

Prior approval allows Facilities & Plant Operations to coordinate the identification and marking of underground utilities and infrastructure, including electrical lines, water and sewer systems, natural gas, steam, communications, fiber optic cables, irrigation systems, and other buried facilities. Failure to obtain approval before disturbing the ground can result in damage to critical infrastructure, costly repairs, service interruptions, project delays, safety hazards, and potential liability.

 

No ground-disturbing work may begin until the appropriate utility locates have been completed and authorization has been provided by Facilities & Plant Operations. Early coordination helps ensure projects are completed safely, efficiently, and in compliance with applicable University policies and regulatory requirements.

Students in the CAPA courtyard

Need urgent help? We’re here 24/7.

 

If you’re facing a maintenance emergency—like a power outage, flooding, or an alarm issue—call us immediately at (318) 357-4519 or (318) 357-5886.

sunset at NSU Columns

Planning an Event or Unique Setup? Let’s Get it Right.

Special requests—like decorations or structural changes—require review for safety and compliance. Since these are not budgeted by the university, departments must cover any related costs. To start, submit your request 90 days in advance. Most regulatory agencies require 30–45 days for approval. For help navigating approvals or planning your event setup, contact Facilities & Plant Operations at (318) 357-4519. Written conditions and permissions will follow your submission.

Get in Touch with the NSU Facilities & Plant Operations

Location:

998 South Jefferson St

Facility Services Complex

Natchitoches, LA 71497

 

Office Hours:

Mon–Thurs: 7:00 AM – 4:30 PM

Fri: 8:00 AM – 12:00 PM

 

Phone:

(318) 357-5581 or (318) 357-4519

After Hours Emergencies: (318) 357-5886

Alost Hall

Contact Us

Kevin W. Martin
Director, Facilities & Plant Operations
Email: martinke@nsula.edu
Office: (318) 357-5066
Cell: (337) 842-3108

Marcia Bolton
Administrative Coordinator 4
Email: boltonma@nsula.edu
Office: (318) 357-4519

Jon Lentz
Project Manager
Email: lentzj@nsula.edu
Office: (318) 357-5581

Lucas Guy
Maintenance Manager
Email: guyl@nsula.edu
Office: (318) 357-4402
Cell: (318) 527-2723

Ashley Smith
Contracts & Data Administrator
Email: smitha@nsula.edu
Office: (318) 357-5716