Student Helpdesk 2018-02-07T14:27:46+00:00

Student Helpdesk

We would like to take this opportunity to welcome you to Northwestern State University and introduce you to the availability of online services that will benefit you:
All students receive a user account name and password that enables access to a single sign-on (SSO) environment for all online services. The username format is derived from the following convention:

first initial + up to 13 characters of last name + last 6 digits of Campus Wide ID (CWID)
Example: vdemon456789 – Victor Demon with CWID 123456789
Usernames can be retrieved via: and click on Forgot Username

Your initial password will be Demons + six digit date of birth – Example: Demons120184. After your first login to myNSU, please click the Password Management link at the top and update your profile with a personal email address and mobile number. This will allow you to reset your own password by receiving an email or text message. Students will use this new form of identification to access all online services such as myNSU, Moodle, Microsoft Office 365 (email), the wireless network, computer labs, and library databases.

This portal provides access to all personal, financial, and academic information. The portal will also provide click through access to online services such as Moodle, Microsoft Office 365 (email), and NSUConnect.
Moodle, the University’s Learning Management System (LMS), is used when taking classes online. Click here to access video tutorials, PDF guides, and more!

Moodle Compatibility

    • View Respondus LockDown Browser system requirements.
    • Download Respondus LockDown Browser for use with tests in Moodle.
The University uses Microsoft Office 365. This service provides each student with a 50GB mailbox, 1TB of file storage on OneDrive and access to web versions of Word, PowerPoint, Excel and OneNote. Students have the benefit of receiving email on the following supported mobile devices: Apple iOS, Google Android, and Windows Mobile. To set up email on your mobile device call 318-357-6696 or email at
For assistance with academic records found in myNSU, please contact the Registrars’ Office at 318-357-6171 or
Password Reset Request
Web Printing is a service to enable printing for laptop, wireless and unauthenticated users without the need to install print drivers. Students will need to be present in the lab to claim their printouts before submitting a print job. Print jobs are available during the lab’s normal operating hours.

File types that can be used for web printing include Microsoft Word (.doc & .docx), Microsoft Excel (.xls & .xlsx), Microsoft PowerPoint (.ppt & .pptx), Adobe Acrobat (.pdf) and Microsoft Document Writer files (.xps).

Please click HERE to submit your print job.

Campus Buildings with Wireless
Family & Consumer Sciences (FACS)
Field House
Fine Arts
Health & Human Performance (HHP)
New Fine Arts
Prather Coliseum
Student Union
Teacher’s Education Center (TEC)
Outdoor Hotspots
Front of Russell
Between the Fine Arts Buildings
Between Fournet, Kyser & Williamson
Between FACS, Fournet & Morrison
Front of the Field House
Microsoft Office is available free for Students.Office365

Instructions for Microsoft Office download.

Other Microsoft products are available with an Academic Discount from the Microsoft Student Store

NOTE: All other products are purchased through the Microsoft Student Store. NSU cannot provide assistance for purchases or downloads of other Microsoft products.