Student Helpdesk

Student Helpdesk 2021-11-17T10:38:03+00:00

We would like to take this opportunity to welcome you to Northwestern State University and introduce you to the availability of online services that will benefit you.

We are here to offer NSU students the technical support they need.

Academic Records

For assistance with academic records found in myNSU, please contact the Registrars’ Office at 318-357-6171 or registrar@nsula.edu.

Email

The University uses Microsoft Office 365. This service provides each student with a 50GB mailbox, 1TB of file storage on OneDrive and access to web versions of Word, PowerPoint, Excel and OneNote. Students have the benefit of receiving email on the following supported mobile devices: Apple iOS, Google Android, and Windows Mobile. To set up email on your mobile device call 318-357-6696 or email at sos@nsula.edu.

Getting Connected

Wireless Connections

To connect to the NSU network with a wireless connection you will need the following:

  • A computer running Microsoft Windows 10 or newer / Mac OS X 10.6 or newer
  • A mobile device running iOS 5.0, Android 4.0 or Windows Phone 8.0
  • A wireless network card that supports Wi-Fi Protected Access (WPA) security
  • An active myNSU student account

Wireless Setup Instructions

myMail

Please download the free Outlook app from your mobile device’s app store to access your student email account.

Moodle

Moodle, the University’s Learning Management System (LMS), is used when taking classes online. Click here to access video tutorials, PDF guides, and more!

Moodle Compatibility

  • View Respondus LockDown Browser system requirements.
  • Download Respondus LockDown Browser for use with tests in Moodle.

Office 365

Microsoft Office is available free for Students.Office365

Student Accounts

All students receive a user account name and password that enables access to a single sign-on (SSO) environment for all online services. The username format is derived from the following convention:

first initial + up to 13 characters of last name + last 6 digits of Campus Wide ID (CWID)

Example: a student named Jane Doe with a CWID number of 123456789 would have the account username jdoe456789

Usernames can be retrieved via: https://my.nsula.edu and click on Forgot Username

Your initial password will be Demons + six digit date of birth – Example: Demons120184. After your first login to myNSU, please click the Password Management link at the top and update your profile with a personal email address and mobile number. This will allow you to reset your own password by receiving an email or text message. Students will use this new form of identification to access all online services such as myNSU, Moodle, Microsoft Office 365 (email), the wireless network, computer labs, and library databases.

System Requirements

NOTE: Chromebooks do not support most software required for classes and are not recommended.

Windows

OS: 10 or later
RAM: 8GB or better
Hard Drive: 2GB of free space
Modem: Broadband
Browser: Mozilla Firefox 92 or newer, Google Chrome 92 or newer
Browser Settings: Cookies enabled
Word Processor: Microsoft Word or alternative word processor that can save to the Rich-Text format
E-mail: Browser, Mobile Device
Communication: Webcam, Microphone (usually integrated with the Webcam)
PDFs: The free Adobe Reader DC application is needed to view PDFs and is available for download HERE.

Macintosh

OS: 10.14 (Mojave) or later
RAM: 8GB or better
Hard Drive: 2GB of free space
Modem: Broadband
Browser: Mozilla Firefox 92 or newer, Google Chrome 92 or newer
Browser Settings: Cookies enabled
Word Processor: Microsoft Word or alternative word processor that can save to the Rich-Text format
E-mail: Browser, Mobile Device
Communication: Webcam, Microphone (usually integrated with the Webcam)
PDFs: The free Adobe Reader DC application is needed to view PDFs and is available for download HERE.

Viruses and Spyware

Virus: a piece of malicious software than can infect your computer and other computers through the internet or a network. A virus can severely damage files and computer components.

Spyware: Spyware comes in two forms; malicious software and tracking software. Spyware can slow down the performance of your computer. Some Spyware can log key strokes and even send personal information across the internet to others.

Pop-up Windows: mini websites that can load when you enter a page. Some web applications need to open a Pop-up window in order for you to proceed.

Free Anti-Virus and Anti-Spyware Programs

Web Printing

Web Printing is a service to enable printing for laptop, wireless and unauthenticated users without the need to install print drivers. Students will need to be present in the lab to claim their printouts before submitting a print job. Print jobs are available during the lab’s normal operating hours.

File types that can be used for web printing include Microsoft Word (.doc & .docx), Microsoft Excel (.xls & .xlsx), Microsoft PowerPoint (.ppt & .pptx), Adobe Acrobat (.pdf) and Microsoft Document Writer files (.xps).

Please click HERE to submit your print job.

Wireless Access

Campus Buildings with Wireless

  • Alumni
  • Bienvenu
  • Dodd
  • Family & Consumer Sciences (FACS)
  • Field House
  • Fine Arts
  • Fournet
  • Health & Human Performance (HHP)
  • Infirmary
  • Kyser
  • Morrison
  • New Fine Arts
  • Prather Coliseum
  • Roy
  • Russell
  • Student Union
  • Teacher’s Education Center (TEC)
  • Varnado
  • Watson
  • Williamson
  • WRAC

Outdoor Hotspots

  • Front of Russell
  • Between the Fine Arts Buildings
  • Between Fournet, Kyser & Williamson
  • Between FACS, Fournet & Morrison
  • Front of the Field House
Student Help Desk

113 Watson Memorial Library
Northwestern State University
Natchitoches, Louisiana 71497

Telephone: (318) 357-6696
Email: sos@nsula.edu

Hours:

Fall/Spring Semesters
Monday – Thursday: 8AM – 11:30PM
Friday: 8AM – 1:30PM
Saturday: Closed
Sunday: 2PM – 11:30PM

Summer Sessions
Monday – Thursday: 8:00am – 8:30pm
Friday – 8:00am – 11:30am

Intercession
Monday—Thursday: 8:00am – 4:30pm
Friday: 8:00am – 11:30am

Related Links