Services

ITS Services

ITS is responsible for acquiring, installing, and maintaining technology for students, faculty, and staff on the Natchitoches main campus and three distance campuses: Shreveport, Leesville and Cenla.

Support Site

All account, maintenance, or web update requests should go to our ITS Support Site. ITS staff members will answer each request in the order in which it is received.

Student Helpdesk

The Student Helpdesk is for new and current students who need help with accounts and/or access or who want to learn about NSU’s online services.

Virus and Spyware Help

Virus: a piece of malicious software than can infect your computer and other computers through the internet or a network. A virus can severely damage files and computer components.

Spyware: Spyware comes in two forms; malicious software and tracking software. Spyware can slow down the performance of your computer. Some Spyware can log key strokes and even send personal information across the internet to others.

Pop-up Windows: mini websites that can load when you enter a page. Some web applications need to open a Pop-up window in order for you to proceed.

Free Anti-Virus and Anti-Spyware Programs

AVG Anti-Virus with Spyware Protection Free Edition
Spybot Search & Destroy Free Edition

Getting Connected

System Requirements

NOTE: Chromebooks do not support most software required for classes including the Respondus Lockdown Browser and are not recommended.

Windows

OS: 10 or later
RAM: 4GB or better
Hard Drive: 2GB of free space
Modem: Broadband
Browser: Mozilla Firefox 57 or newer, Google Chrome 65 or newer
Browser Settings: Cookies enabled
Word Processor: Microsoft Word or alternative word processor that can save to the Rich-Text format
E-mail: Browser, Mobile Device
Communication: Webcam, Microphone (usually integrated with the Webcam)
WebEx: Please see Cisco Minimum Hardware & Software Requirements for WebEx available HERE
PDFs: The free Adobe Reader DC application is needed to view PDFs and is available for download HERE.

Macintosh

OS: 10.13 (High Sierra) or later
RAM: 4GB or better
Hard Drive: 2GB of free space
Modem: Broadband
Browser: Mozilla Firefox 57 or newer, Google Chrome 65 or newer
Browser Settings: Cookies enabled
Word Processor: Microsoft Word or alternative word processor that can save to the Rich-Text format
E-mail: Browser, Mobile Device
Communication: Webcam, Microphone (usually integrated with the Webcam)
WebEx: Please see Cisco Minimum Hardware & Software Requirements for WebEx available HERE
PDFs: The free Adobe Reader DC application is needed to view PDFs and is available for download HERE.

Wireless Connections

To connect to the NSU network with a wireless connection you will need the following:

A computer running Microsoft Windows 10 or newer / Mac OS X 10.6 or newer
A mobile device running iOS 5.0, Android 4.0 or Windows Phone 8.0
A wireless network card that supports Wi-Fi Protected Access (WPA) security
An active myNSU student account

Wireless Setup Instructions

myMail
Please download the free Outlook app from your mobile device’s app store to access your student email account.