ITS Services

ITS is responsible for acquiring, installing, and maintaining technology for students, faculty, and staff on the Natchitoches main campus and three distance campuses: Shreveport, Leesville and Cenla.

Support Site

All account, maintenance, or web update requests should go to our ITS Support Site. ITS staff members will answer each request in the order in which it is received.

Student Helpdesk

The Student Helpdesk is for new and current students who need help with accounts and/or access or who want to learn about NSU’s online services.

Virus and Spyware Help

Virus: a piece of malicious software than can infect your computer and other computers through the internet or a network. A virus can severely damage files and computer components.

Spyware: Spyware comes in two forms; malicious software and tracking software. Spyware can slow down the performance of your computer. Some Spyware can log key strokes and even send personal information across the internet to others.

Pop-up Windows: mini websites that can load when you enter a page. Some web applications need to open a Pop-up window in order for you to proceed. You can turn Windows IE Pop-up Blocker on and off by going to Tools > Pop-up Blocker > Turn Off/On Pop-up Blocker.

Free Anti-Virus and Anti-Spyware Programs

AVG Anti-Virus with Spyware Protection Free Edition
Microsoft Security Essentials
Spybot Search & Destroy Free Edition

Getting Connected

System Requirements
Windows

OS: 7 or later
RAM: 4GB or better
Hard Drive: 2GB of free space
Modem: Broadband
Browser: Microsoft Internet Explorer 11.0, Mozilla Firefox 38 or newer
Browser Settings: Java Runtime Environment (JRE) 1.8.0_51 or newer & Cookies enabled
Word Processor: Microsoft Word or alternative word processor that can save to the Rich-Text format
E-mail: Browser, Mobile Device
Communication: Webcam, Microphone (usually integrated with the Webcam)
WebEx: Please see Cisco Minimum Hardware & Software Requirements for WebEx available HERE

Macintosh

OS: 10.9 (Mavericks) or later
RAM: 4GB or better
Hard Drive: 2GB of free space
Modem: Broadband
Browser: Apple Safari 7.0 or newer, Mozilla Firefox 38 or newer
Browser Settings: Java Runtime Environment (JRE) 1.8.0_51 or newer & Cookies enabled
Word Processor: Microsoft Word or alternative word processor that can save to the Rich-Text format
E-mail: Browser, Mobile Device
Communication: Webcam, Microphone (usually integrated with the Webcam)
WebEx: Please see Cisco Minimum Hardware & Software Requirements for WebEx available HERE

Wireless Connections

To connect to the NSU network with a wireless connection you will need the following:

  • A computer running Microsoft Windows 7 or newer / Mac OS X 10.6 or newer
  • A mobile device running iOS 5.0, Android 4.0 or Windows Phone 8.0
  • A wireless network card that supports Wi-Fi Protected Access (WPA) security
  • An active myNSU student account

Wireless Setup Instructions

Windows 7 or newer Wireless Setup
Mac OS X 10.6 (Snow Leopard) or newer Wireless Setup
Apple iOS 5.0 or higher
Google Android 4.0 or higher
Windows Phone 8.0 or higher

myMail
Please download the free Outlook app from your mobile device’s app store to access your student email account.